Paolo's Pizzeria

Efrain 3 months ago

Probably the worst service and attitude I've seen here.. if the employees don't want to work here then go home. It's that simple. Food was cold and the taste was off. I should've left and now I regret spending money at this establishment

Lisa Altman 5 months ago

I had a very concerning experience at Paolo’s Pizza in the Killeen Mall. I found a small piece of metal in my pizza slice. I immediately brought it to the staff’s attention and showed them exactly what was in the food. Their response was very dismissive—they simply said they would “call it in” and mentioned it came delivered that way, with no real concern for my safety. Finding metal in food is dangerous, and I expected a much more serious response and accountability. This situation could have caused real harm. I hope management takes food safety more seriously moving forward.

Kristina Lavender 8 months ago

Terrible service. These girls were not paying attention and got my order wrong, which is confusing because they were dead slow. They made me wait for something that was literally sitting right there under the lights. Asked for orange crush, got Pepsi. This restaurant is no where near worth the price they charge for mediocre dough and sauce.

Sara Mendoza 8 months ago

I’ve been here almost an hour waiting for a Calzone. The male employee never asked for my calzone to be made after I asked two different times and paid. The name of this employee was not provided. I asked for his name and one of the female employees, Hispanic, started talking to the manager about me asking the male employee name in Spanish, she thought I would not understand, then I heard her and answer her back in Spanish. The employees were giving me an attitude after that, only the Manager de escalate the situation. She offered me a dessert, or my money back, I told her I just want my calzone to go home. Really poor service from the employees that treat the business as if it was their own, with zero respect for the customer. I had to hear them talking about me while I was waiting for my order. I do need to say that they have a really good food and an excellent manager.

Jaquelyn Moreno a year ago

We had the opportunity to eat pizza at this place, the truth is that their prices are a bit exaggerated, if you can see in the photo that it says 19.99 Dollar only cheese, how would anyone want to buy pizza only cheese?? and below it says another amount if you add pepperoni. It's not that it's a big deal. Those pizzas already have too much salt. The lasagna did seem good to me. The dishes served should look just as the photo shows them in order to have a good image for customers.